Step 1: Apply
an RMA number, please complete the
and send it to AVLAB RMA department via fax at (886-2) 2914-0461
or e-mail: firstname.lastname@example.org
Product serial number or date code can be found on the back
of the product. AVLAB will reply your RMA request form with
RMA number issued within 24 hours.
Step 2: Return defective
pack the product for shipping to avoid shipping damage.
All software, cable(s) and other accessories that came with
the original package should be included.
must be prominently displayed on the top of the returned
package with a copy of RMA request form included.
product must be shipped to Avlab freight prepaid.
2F-1, No. 138, Sec.3, Chung Shin Rd., Hsin Tien, Taipei,
Step 3: RMA operation
product during warranty period, Avlab will, at its option,
repair or replace the products, and return the product freight
prepaid. Avlab will return RMA unit back to customer within
3 weeks from receiving date.
product out-of-warranty, buyer is responsible for the cost
of repair and Avlab will return the product freight collect.
1. RMA no. is valid for 30 days from issue.
2. Avlab will not accept product returned without an RMA
3. Avlab does not recommend buyer
to return out-of warranty product due to the repaired charge
might be higher than purchasing new product.